Gifts & Accessories
- Our Brands
- How can I contact you?
- By telephone : 514-736-1518
For orders, product information and general inquiries: dial extension #102
For accounting, payments, and receivables: dial extension #103
- By e-mail at: firstname.lastname@example.org
- What are your opening times?
We are open weekdays from 9am to 5pm.
- Do you have a showroom? Can I visit you?
We do not have a showroom. Please call in advance before showing up as we often do not have staff to accommodate drop-ins.
- Do you have a mailing list or newsletter?
We send newsletters every few weeks when we have new products or exciting information to share. Subscribe to k-ecommerce newsletter.
- Where are you located?
8145, Chemin Devonshire
Mont-Royal, QC H4P2K6
HOW IT WORKS
- Who can open an account?
You must own or be a buyer for a company with a retail or online store to open an account. Please fill out the retailer application request and once approved we will activate your account allowing you to place orders.
- Do I need an account to place an order?
Yes, you must have an account to order.
If you’ve never placed an order with us before, please fill out the retailer application request, and once approved, your account will be activated allowing you to place orders.
If you’ve ordered from us before, type in your e-mail address in the 'lost your password' section as your account might already exist, thus generating a new password. If that doesn’t work, click on 'sign up' and we will gladly open the account for you.
Please allow up to 1-2 business days for approval.
- How do I find a product on the website?
Easy, simply type in a key word in the search bar at the top, and if we have it, it will appear in the results!
- Is there a minimum order?
Once your account is open, there are no minimum orders. However, you will have to pay for shipping.
- Are there volume discounts?
Some additional discounts are possible on a case-by-case basis. Please call Peter Pavsek at 514-736-1518 extension 103 for details.
- What are the payment methods available?
We accept VISA, Master card, AMEX, interac e-transfer, cheque, cash or direct deposit.
We do not accept debit cards.
- Where do you ship?
We ship anywhere in Canada.
- What are your shipping methods? And how much does it cost?
We use the least expensive shipping option to send orders.
If you have an account number with your own carrier, we can ship through your account as well.
- How long does it take?
Shipping to Ontario and Quebec is next business day. All other locations can take 3-6 business days depending.
Order preparation can take anywhere from 1 to 10 business days, depending on our busy seasons. If you need your order rush, please advise us and we will let you know how fast we can get it ready for you.
- Is pick-up an option?
You can also choose pick-up if you are in the area. Once your order is ready, we will let you know that you can come pick-up. Please allow at least 1 full business day to prepare your order, preparation times varying depending on the time of the year. Once you get a confirmation from us, please let us know in advance when you expect to pass.
- Can I choose the date and time of reception?
You can choose a future shipping date and we will do our best to ship at the requested date. However, please note that we cannot guarantee a specific date.
- Can I make changes to an order I placed or cancel?
As long as your order has not shipped, you can make changes or cancel your order. Please e-mail email@example.com or call us at 514-736-1518 for any changes.
- Can you reserve products?
We can only set products aside if we can invoice them once prepared.
- Do you keep back-orders?
We keep all back-orders over $100 unless noted otherwise.
- Do you accept pre-orders?
We accept and encourage pre-orders. Our stock quantities are based on recent trends and current orders, so pre-orders are very valuable and increase the likelihood of you receiving stock in a timely manner.
Once we receive the stock, we will automatically ship all orders, back-orders and pre-orders over $100, unless noted otherwise. You can also ask the website to advise you as soon as a specific product arrives in stock by clicking “notify me” on the product in question.
- My order includes both pre-order and in-stock items. Will they ship separately?
If we expect the stock to arrive within 10 days of your order, we will wait and ship complete, unless noted otherwise.
If we don’t expect the stock shortly, we will ship what we have as soon as we can and back-order the rest. Your back-orders will then be sent as soon as we receive them, if over $100.
- What about taxes, duties and customs?
As we only ship within Canada, there will not be any customs or duties to pay on your orders. Taxes will be charged based on the province in which it is being shipped to.
- My order has missing/wrong/damaged items…what do I do?
Please e-mail us at firstname.lastname@example.org and we will get back to you ASAP
If a product is damaged, please include pictures.
- Where can I sell? Do you have a marketplace or resale policy?
You can sell our products to anyone in your store or on your website. However, if you intend to sell through marketplaces such as Amazon, you must contact us beforehand as many products are restricted.
- Is my information safe?
Our website is secure, all information is safe and we do not share it with anyone else.